Contact Email: [email protected]
Shipping Information
Order Verification: Please carefully check your shopping cart before placing your order. Once an order is placed, you cannot change the order information after 8 hours, as production will have begun. Orders processed for shipping cannot be canceled.
Shipping Options:
Shipping Countries: US, UK, AU, CA
- Standard Shipping: $7.95 (5 – 16 business days)
- Express Delivery: $23.95 (3 – 7 business days)
- Free Shipping: On all orders over $100
Shipping to the Rest of the World:
- Standard Shipping: $12.95 (7 – 20 business days)
- Express Delivery: $29.95 (5 – 15 business days)
- Free Shipping: On all orders over $150
Processing Time: Please allow 3 – 7 business days for processing before shipping. Each product is made to order. After processing, you will receive an email with tracking information and an estimated delivery date. Please note that the shipping time provided at checkout does not include handling time.
Carriage
- Address Accuracy: Please ensure that the shipping address is correct when confirming your order. Re-shipping due to an incorrect address is at the buyer’s expense.
- Package Tracking: USPS may not update tracking information until delivery. Tracking is provided for all orders. Inquiries about orders older than 30 business days from the date of order will be resolved.
- Returns & Liability: Packages returned to the sender and canceled will be subject to a 20% restocking fee. We are not liable for packages once accepted by USPS. For issues with packages being lost, stolen, or returned, please contact us via email so we can assist you.
Policy Agreement: Purchase from this site implies agreement with these policies.
Defective or Wrong Product
If you receive a defective or incorrect item, please contact customer service at [email protected]. A prepaid return label will be provided. Returns must be made within 15 days of receiving the label. Late returns will be refused and sent back to the sender.
Trustmygun Exchange Policy
Eligibility: Items must be new, unused, and unwashed to be eligible for exchange.
Exchange Process:
- Contact us for shipping instructions to the return address.
- Once received, a gift card with the item’s price will be emailed, which can be used for all purchases on the site.
- Worn or washed items will be donated without a gift card being issued.
Time Frame: Exchanges must be postmarked within 10 days of receipt of the original package.
Restrictions: No exchanges will be accepted for holiday-related items. Late exchanges will be rejected and returned to the sender.
Trustmygun Gift Return Policy
Contact: Email [email protected] for assistance.
Return Conditions: Items must be new, unused, and unwashed. Returns must be postmarked within 15 days of receipt of the original package.
Compensation:
- Deductions: Original shipping costs and a 20% restocking fee will be deducted from your refund.
- Ineligible Items: Worn or washed items will be given away without a refund.
Customer Responsibility: Customers are responsible for shipping charges for returns and exchanges.
Process: Include the packing slip clearly stating the return or exchange to facilitate a faster process.
Processing Time: Please allow 15 business days for processing your exchange or return once received. An email confirmation will be sent once the refund is processed.
Wholesale Purchases: No returns or exchanges are accepted for items purchased at wholesale discounts or for resale.