Refund and Return Policy – Trustmygun is part of the company's ecosystem "Lifefitness LLC"

At Trustmygun is part of the company's ecosystem "Lifefitness LLC", customer satisfaction is our top priority. We strive to ensure every order meets your expectations. However, in certain cases where issues occur, we offer a transparent and fair return and refund process as outlined below.

1. Request Timeframe

All return or refund requests must be submitted to [email protected] within 10 days of receiving your order. Claims submitted after this period may not be eligible for support.

2. Return & Exchange Conditions

Due to hygiene reasons and because our products are custom-made upon order, we only accept returns, exchanges, or refunds under the following circumstances:

  • Item is significantly different from the product description or sample (e.g., poor print quality, distorted or misplaced design).

  • Item is damaged or defective due to manufacturing or carrier error.

  • Wrong or incomplete item received (wrong size, color, or missing item).

  • Package lost in transit and confirmed by the carrier.

  • System or production error caused by Trustmygun is part of the company's ecosystem "Lifefitness LLC" or shipping partners.

If your case qualifies, we will offer a free replacement or a full refund.

3. How to Request a Return or Refund

To initiate a return or refund, please email [email protected] with the following:

  • Your order number

  • Clear photos or video of the item and shipping label

    • Items must be shown on a flat surface

    • Defects should be clearly visible

    • For size/placement issues, include a measuring tape or ruler in the image

Upon verification, our team will inform you of the next steps. In most verified cases, you do not need to return the item.

4. Shipping Instructions (If Return is Required)

If we request the product to be sent back, please return it by mail to:

Return Address:
1 Siskin Plz, Chattanooga, TN 37403, United States.

Important Return Conditions:

  • Items must be unworn, unused, unwashed, with original tags and packaging.

  • Return shipping costs are the customer’s responsibility.

  • Shipping, taxes, and additional service fees are non-refundable.

  • Unauthorized returns without our approval will be forfeited and ineligible for any refund or replacement.

5. Refund Policy

5.1 Eligibility for Refund

We offer full refunds or replacements in the following cases:

  • Order was canceled in accordance with our Cancellation Policy

  • Your package did not arrive within 30 business days from the order date

  • The product is defective, blurry, or printed incorrectly

  • You received the wrong item (size, design, or color)

  • The item was damaged due to our production or shipping process

  • The order was lost in transit and confirmed by the carrier

To request a refund, email [email protected] with:

  • Your order number

  • Photos or videos of the issue and the shipping label

5.2 Refund Timeline

  • Once verified and approved, refunds are issued within 7 business days

  • Refunds will be returned to your original payment method

  • Bank processing times may vary—contact your bank for details if delayed

6. Refund & Return Exclusions

We are unable to process refunds or returns for the following:

  • Products received as ordered, but you changed your mind

  • Custom items where the error was caused by incorrect details provided at checkout

  • Products that are used, worn, washed, or missing original packaging and tags

  • Returns not authorized by Trustmygun is part of the company's ecosystem "Lifefitness LLC" before shipping back

  • Items purchased during promotions or with discount codes

  • Late delivery claims made after 60 business days from the order date

7. Final Notes

We encourage customers to contact us as soon as possible regarding any concerns with their order. Any claim that does not meet the conditions stated above may be rejected at our discretion.

If you have further questions or need assistance, please reach out to us at: [email protected]

Thank you for shopping with Trustmygun is part of the company's ecosystem "Lifefitness LLC".

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